Thank you for visiting Baines Memorials (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal information when you use our website at https://bainesmemorials.co.uk (‘the Website’), and any services provided by us via the Website.
1. Information we collect
We may collect and process the following information about you:
1.1 Information you give us
– When you contact us (for example by phone, email, via a contact form or enquiry form) we may collect: your name, postal address, email address, telephone number, and any other information you choose to provide in your message or enquiry.
– When you place an order or request a quote for a memorial, engraving or related service, we may collect details such as your billing and delivery address, payment information, memorial specifications, inscription details, and any special instructions.
1.2 Information we automatically collect
– When you visit our Website, we may automatically collect website usage information, including your IP address, browser type and version, operating system, referral source, pages visited, time and date of visit, and other technical information (“Analytics Data”).
– We may also use cookies and similar tracking technologies to collect this data (see section 7 below for our cookie policy).
2. How we use your information
We use the information we hold about you for the following purposes:
– To respond to your enquiries, provide quotes, and fulfil your orders.
– To process payments and manage invoicing and deliveries.
– To communicate with you about your order, service updates, or changes to our terms and policies.
– To maintain, manage and improve our Website and business operations, including analysing website usage and trends (Analytics Data).
– To ensure that the Website is secure and to prevent fraud or unauthorised use.
– Where permitted, to send you promotional material about our services, memorials, special offers or events (you may opt-out at any time).
3. Legal basis for processing
We process your personal data on the following legal bases (as appropriate):
– to perform our contract with you (for example to fulfil an order or quotation request)
– to comply with our legal obligations (for example accounting, tax or regulatory requirements)
– on the basis of our legitimate business interests (for example to analyse and improve our services, or maintain the security of our Website)
– where you have given us consent (for example to send you marketing communications), and you have the right to withdraw that consent at any time.
4. Disclosure of your information
We may share your personal information with the following parties:
– Service providers and subcontractors who assist us in providing and delivering our services (for example payment processors, delivery companies, IT-hosting providers).
– Professional advisers and regulatory authorities as required by law or to protect our rights.
– In the event that the business is sold or merged, your information may be transferred to the new owner or controlling party (subject to suitable protections).
We will not sell your personal information to third parties.
5. International transfers
Your data will normally be processed within the UK or European Economic Area (EEA). If we need to transfer data outside the UK/EEA, we will ensure that appropriate safeguards are in place (such as standard contractual clauses) or that the transfer is made to a country approved by the UK/EEA as providing an adequate level of protection.
6. Data retention
We will retain your personal information only for as long as necessary to fulfil the purposes set out in this policy, including any legal, accounting, tax or archiving requirements. When no longer needed, your data will be securely deleted or anonymised.
7. Cookies and tracking technologies
Our Website uses cookies and similar technologies to collect and use website analytics data.
Types of cookies we use:
– Strictly necessary cookies: required for basic website operation.
– Performance cookies: collect anonymous usage information to help us improve the website.
– Functionality cookies: allow the website to remember choices you make (for example your language).
– Marketing/targeting cookies: may be used to deliver relevant advertising and measure its effectiveness.
You can control or disable cookies via your browser settings. Please note that disabling certain cookies may affect how the Website functions.
8. Your rights
Depending on applicable data protection law, you may have the following rights:
– The right to access the personal data we hold about you.
– The right to request correction of any inaccurate or incomplete data.
– The right to object to or restrict our processing of your data (for example for direct marketing or profiling).
– The right to request erasure of your data (“right to be forgotten”) when we are not required to retain it by law.
– The right to data portability (i.e. to receive your data in a structured, commonly-used format).
– If we process your data with your consent, the right to withdraw that consent at any time.
If you wish to exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by law.
9. Security
We have implemented appropriate organisational and technical security measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. However, no transmission over the Internet or storage system can be guaranteed to be 100% secure. We cannot guarantee absolute security, but we strive to protect your information in the best way possible.
10. Links to other websites
Our Website may contain links to other websites which are not operated by us. If you follow a link to a third-party site, please note that we have no control over that website’s privacy policy or how they handle your information. We recommend you review the privacy policy of every site you visit.
11. Children’s privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal data, we will delete such information immediately.
12. Changes to this privacy policy
We may update this Privacy Policy from time to time by publishing a new version on our Website. We will notify you of significant changes (where required by law) via prominent notice on the Website or direct communication (for example email). We encourage you to review this policy periodically for any changes.
13. Contact us
If you have any questions about this Privacy Policy or our data-protection practices, please contact:
- 55 Mottram Rd, Hyde SK14 2NN, United Kingdom
- +441613679053
- info@bainesmemorials.co.uk
- Monday 9.30am to 6.00pm (late opening day)
Tuesday, Wednesday & Thursday 9.30 am to 4.00 pm Friday 9.30am to 3pm
Saturday we are open 9.30am – 1.30pm.
